Terms and Condition

Terms & Conditions

Xiera Technologies Inc.

Please read these Terms and Conditions carefully before purchasing products offered by Xiera Technologies Inc. (Xiera). The terms and conditions listed below will apply for the products you purchase.


Your access to, and use of our products and services, is conditioned on your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use Xiera’s products and services.


By ordering our products and Services you agree to be bound by these Terms and Conditions. If you disagree with any part of the terms then you may not access or use our products and services.


If you have any questions regarding our products or services or an order that you have placed, please contact us.


The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes.

Intellectual Property

All rights, including intellectual properties and copyrights, of our products and website pages are owned by Xiera.

Information Confidentiality

If you wish to purchase any product or service made available through Xiera’s website, you are requested to provide personal information, such as your name, company name and mailing address, emails, telephone numbers etc. You warrant that the information given on your order form is complete and accurate.  Xiera considers this information confidential, and will not share it to any other person or entity, except if required by a court of law.

Oder Acknowledgement

When you have completed your order you will receive an e-mail confirming your order. If your order is not successful you will be made aware of the reason.

Availability of Products

Xiera reserves the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. We endeavour to hold a reasonable stock of all current products but we cannot guarantee that all products are available at all times. Xiera will inform you by email at the address given in your order form when the goods are dispatched.

Acceptance of Orders

When you make a purchase, you will receive an email from Xiera confirming that the purchased products have been dispatched to you. This email will represent our acceptance of the offer you made to purchase the products. If we confirm to you that some, but not other, products that you have ordered have been dispatched, those products that have not been dispatched will not form part of our acceptance. In the event of any change, e.g. in expected delivery date or in price between completion of your order and our acceptance, you will be informed, and you will at that point have the right to either:

  • Accept such a change, in which case your email reply will represent a new offer which will be subject to our acceptance;


  • Reject such a change, in which case your email reply will represent a withdrawal of your order, or the relevant part of your order as the case may be.


All orders require payment before they are shipped. All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, your order will not be accepted and Xiera will not be liable for any delay or non-delivery.

Taxes and Import Duties

Local taxes and import duties are NOT included in the quoted prices of product items being delivered to any locations outside Canada. You are responsible for paying any and all import duties and local taxes including any administration charges upon receipt. It is your responsibility to check the facts and to pay any import duties and taxes payable.


Products are delivered either by Internet download, Canada Post mail or courier. All products are usually dispatched within 2-3 business if acceptance of order.


Xiera will refund the full cost of the goods, less postage and packing, should you return the goods, at your expense, in their original condition to Xiera within 30 days of purchase. If the goods are not those that you ordered then we will replace them free of charge on receipt of the incorrect goods. Our board modules come with a 1 year warrantee.

Limitation of Liability

Although we take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our web pages. The extent of our liability for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction.

Furthermore, Xiera recommends that only trained and certified professionals may handle its products and bears no responsibility and liability for any damage resulting from using its products.

Safe and Secure Shopping Guarantee

For security of the information provided through our website in cases of online orders, Xiera’s online order system is protected by Secure SSL Certificate ensuring that all data and information sent through the website, including names, addresses and credit/debit card numbers are encrypted and converted into code before it is securely transmitted over the internet.

Invalidity of Terms and Conditions

If for any reason part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions shall not be affected.

Governing Law and Jurisdiction

Contracts between you and Xiera shall be governed by the Laws of Ontario and Canada and you and Xiera submit to the exclusive jurisdiction of the courts of Ontario and Canada.